Supervisor Ambulatory Clinic- Oncology Services

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

PRIMARY PURPOSE: Supports clinic leadership with managing business and operational functions across ambulatory clinics, including stand-alone multi-specialty community clinics and campus-based specialty clinics. Responsible for supervising business and operations staff, ensuring high performance in key areas such as patient access, registration, productivity, revenue cycle processes, and front-end operational efficiency. Serves as a frontline leader supporting daily operations and the execution of clinic goals.

 MINIMUM SPECIFICATION

 Education:

• Bachelors degree in business administration, healthcare administration, or related discipline preferred. 

Experience:

• Five (5) years of progressively responsible experience in ambulatory operations, revenue cycle, or clinic management required.
• Two (2) years of supervisory or leadership experience overseeing operational or business support staff in a healthcare setting or four (4) years of healthcare related experience in an ambulatory clinic setting required.
• Prior experience with registration, scheduling, patient access, and revenue cycle processes in a clinic environment required.

Equivalent Education and/or Experience:

NONE

 Certification/Registration/Licensure:

• None required. 

Skills or Special Abilities:

• Strong understanding of ambulatory clinic business operations, revenue cycle, and registration workflows. 
• Demonstrated leadership and team management abilities with a focus on staff development and accountability. 
• Ability to analyze operational performance and implement process improvements to increase efficiency and financial results.
• Excellent verbal and written communication skills including the ability to communicate effectively and professionally across disciplines with diverse staff, clinical teams, and leadership. 
• Strong interpersonal and conflict resolution skills with the ability to establish and maintain effective working relationships with diverse groups across and beyond the organization. 
• Ability to balance daily operational oversight with supporting strategic initiatives set by clinic leadership. 
• Ability to work in challenging situations involving competing interests, and high level-interdisciplinary groups. 
• Excellent time management and organizational skills with the ability to manage multiple demands and respond to rapidly changing priorities. 
• Knowledge of regulatory requirements and standards applicable to the healthcare environment. 
• Proficiency with Microsoft Office, practice management systems, electronic health records, and office productivity tools. Ability to learn new software programs.

 RESPONSIBILITIES:

 Clinic Operations

• Supervise daily activities of business and operational staff, including medical practice assistants and other front-desk/administrative roles. 
• Ensure timely and accurate registration, scheduling, point-of-service collections, work queues, and front-end revenue cycle activities. 
• Support clinic leadership with achieving operational goals related to access, productivity, financial performance, and patient satisfaction. 
• Monitor and improve clinic workflows to maximize operational efficiency and support clinical teams in delivering care. 
• Collaborate with revenue cycle teams to ensure compliance with billing and reimbursement processes. 
• Serve as a key contact for resolving operational issues, escalating to clinic leadership as appropriate. 
• Support staffing coverage, scheduling, and frontline decision-making to ensure continuous clinic operations. 
• Participate in initiatives to improve patient access, clinic throughput, and staff satisfaction. 
• Oversee ordering and management of clinic supplies to support daily operations. 
• Serve as the first line for customer relations and service recovery for the clinic.

 Regulatory

• Ensure operations are carried out in compliance with regulatory agency and accreditation standards. 
• Works collaboratively with others to validate and sustain compliance with regulatory and accreditation standards. 
• Conducts routine compliance or operational audits to identify gaps and implement remediation plans when necessary. 
• Works collaboratively with leadership and/or Compliance to investigate and respond to matters of concern or alleged violations taking corrective action as necessary. 
• Provides timely and accurate responses to requests for information from regulatory agencies and accrediting bodies.

 Fiscal Management

• Promote activities to achieve operational efficiency. 
• Manage staffing levels within established targets. 
• Analyze operational reports, productivity metrics, and revenue cycle data; recommend and implement corrective actions as needed. 
• Collaborate with revenue cycle teams to ensure compliance with billing and reimbursement processes. 

Talent Management

• Recruit and retain talent with a variety of backgrounds, skills, experiences, and viewpoints that reflect the communities we serve. 
• Promote and support a culturally welcoming, inclusive, collaborative, and highly engaged work environment where everyone feels empowered to bring their full, authentic selves to work. 
• Ensure compliance with mandatory requirements and that required licensure, certification, and/or registry are current and in good standing for all employees.
• Annual performance appraisals are completed timely. 
• Provide coaching, performance feedback, and training to business staff to foster employee engagement, accountability, and high performance.

 Professional Accountability

• Acts with the highest integrity and ethical standards while adhering to Parkland's mission, vision, and ICARE values. 
• Adheres to organizational and department policies, procedures, and guidelines. 
• Completes assigned training, self-appraisal, annual health screening and other mandatory requirements timely. 
• Attends required meetings or events. 
• Recognizes and communicates ethical and legal concerns through the established channels of communication. 
• Demonstrates accountability and responsibility by independently completing assigned work and projects on time. 
• Provides timely responses to requests for information. 
• Maintains confidentiality at all times. 
• Performs other work as requested that is reasonably related to the employees position, qualifications, and competencies.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.