Public Service Officer

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

PRIMARY PURPOSE

Patrols, monitors, and provides simple security services consistent with departmental policy, while assisting patients, visitors, and staff to help ensure that Dallas County Hospital District's buildings, campuses and assets are safe and secure.

MINIMUM SPECIFICATIONS

Education 

High School Diploma or GED.

Experience 

None.

Equivalent Education and/or Experience 

None.

Certification/Registration/Licensure

Must have a valid Texas Class C Driver License.

Required Tests for Placement

Employees in this job who were hired on or before 03/29/14 are exempt from requirement to take/pass the typing test and physical agility assessment.

Skills or Special Abilities

Must be able to pass typing test with a minimum of 20 words per minute, with no more than three errors.

Must successfully pass a physical agility assessment.

Must successfully pass a pre-employment polygraph test prior to employment.

Must have effective verbal and written communication skills.

Must be able to deal with the public in a tactful and diplomatic manner.

Must be able to handle stressful and possible crisis situations.

May be subject to further written and/or oral pre-assignment testing.

Responsibilities

1. Monitors traffic and limits access to restricted area(s), while following established policies and procedures.

2. Monitors high-risk patients in the Emergency room or other assigned area(s).

3. Drives an escort shuttle to and from parking lots and escorts patients in order to ensure the safe passage of the public and employees.

4. Maintains a positive working relationship with patients, visitors and staff to promote customer satisfaction while performing security assignments.

5. Provides instructions, and/or physical help, and performs other duties as needed to support a safe environment for patients, staff and visitors.

6. Patrols assigned area(s) to discover and report safety and security hazards, while adhering to established policies and procedures.

7. Ensures vehicle and pedestrian traffic moves smoothly within the campus.

8. Responds to service calls by following established policies and procedures.

9. Prepares accurate and timely reports consistent with internal practice and as required by law.

10. Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor in support of the overall goals and mission of the District.

11. Stays abreast of the latest developments, advancements and trends in the security field by attending seminars/workshops and reading professional journals. Integrates knowledge gained into current work practices.

12. Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact or govern the department. Develops effective internal controls that promote adherence to applicable state/federal laws. Seeks advice and guidance as necessary to ensure proper understanding.

13. Provides assistance in related areas and other assigned duties to maintain a safe and secure environment. Provides assistance in related areas and other assigned duties to maintain a safe and secure environment.

14. Responds to violent physical encounters using the appropriate force necessary to achieve a lawful objective at the same time maintaining professionalism.

15. Actively participates in Department training showing proficiency in defensive tactics, SAMA, ALERRT and other training as required by the department.

Responsibilities

1. Monitors traffic and limits access to restricted area(s), while following established policies and procedures.
2. Monitors high-risk patients in the Emergency room or other assigned area(s).
3. Drives an escort shuttle to and from parking lots and escorts patients in order to ensure the safe passage of the public and employees.
4. Maintains a positive working relationship with patients, visitors and staff to promote customer satisfaction while performing security assignments.
5. Provides instructions, and/or physical help, and performs other duties as needed to support a safe environment for patients, staff and visitors.
6. Patrols assigned area(s) to discover and report safety and security hazards, while adhering to established policies and procedures.
7. Ensures vehicle and pedestrian traffic moves smoothly within the campus.
8. Responds to service calls by following established policies and procedures.
9. Prepares accurate and timely reports consistent with internal practice and as required by law.
10. Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor in support of the overall goals and mission of the District.
11. Stays abreast of the latest developments, advancements and trends in the security field by attending seminars/workshops and reading professional journals. Integrates knowledge gained into current work practices.
12. Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact or govern the department. Develops effective internal controls that promote adherence to applicable state/federal laws. Seeks advice and guidance as necessary to ensure proper understanding.
13. Provides assistance in related areas and other assigned duties to maintain a safe and secure environment. Provides assistance in related areas and other assigned duties to maintain a safe and secure environment.
14. Responds to violent physical encounters using the appropriate force necessary to achieve a lawful objective at the same time maintaining professionalism.
15. Actively participates in Department training showing proficiency in defensive tactics, SAMA, ALERRT and other training as required by the department.

Job Accountabilities

1. Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
2. Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
3. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.