Patient Care Assistant - Evening - Full Time - CSO Dept

Are you looking for a career that offers both purpose and the opportunity for growth? Parkland Community Health Plan (PCHP) is a proud member of the Parkland Health family.  PCHP is a Medicaid Managed Care Organization servicing Texas Medicaid and CHIP in the Dallas Service Area.  PCHP works to fulfill of our mission by empowering members to live healthier lives.  By joining PCHP, you become part of a team focused on innovation, person-centered care, and fostering stronger communities. As we continue to expand our services, we offer opportunities for you to grow in your career while making a meaningful impact. Join us and work alongside a talented team where healthcare is more than just a job—it’s a passion to serve and improve lives every day.

Primary Purpose

Performs specified patient care activities under the direction of a Registered Nurse and is committed to

the provision of patient centered/patient valued care.

Education

• Must have completed or currently hold one of the following: 1) Certified nurse aide registry 2)

Medical assistant certificate 3) Formal nurse aide course 4) Graduate or currently enrolled in an

accredited nursing school with proper documentation of basic fundamentals of nursing 5)

Parkland's job specific training program.

Certification/Registration/Licensure

• Must have a current Heartsaver CPR course completion card within 90 days of hire and/or

placement in job from one of the following: American Heart Association or American Red Cross

Skills or Special Abilities

• Must be able to demonstrate basic patient care skills and skill in the use of supplies and assigned

equipment.

• Must be able to communicate effectively with departmental personnel of other departments,

nurses, physicians, patients and families.

• Must be able to demonstrate patient centered/patient valued behaviors.

Responsibilities

1. Performs specified patient care activities, under the direction of a Registered Nurse, including 1:1

observation (sitter), providing basic hygiene care, unsterile treatments, taking vital signs, and

range of motion exercises. Lifts, ambulates, and feeds patient in accordance with the provision of

patient centered/patient valued care, while providing optimal care services to patients and their

families.

2. Serves as a patient advocate by responding to a patient’s needs and special requests. Maintains

open communication, and honors patient’s rights and confidentiality, while providing optimal

service to patients and their families.

3. Monitors ongoing patient status and responds to a patent’s change in condition by notifying and

assisting nurses and other health team members in handling patient care needs.

4. Makes appropriate notations and records activities performed, such as vital signs, ambulation,

feeding outcomes, etc. in accordance with standards established by the nursing unit.

5. Maintains, updates, and utilizes knowledge of sanitation, infection control, safety, supplies and

equipment usage to optimize customer care and services. Monitors conditions of patient

environment and equipment, i.e. wheelchairs, bed rails, scales, floor conditions, and corrects the

condition and/or reports the deficiencies or defects for immediate correction as appropriate.

6. Escorts patients to other areas, clean designated or special area, provide or request translation

services when applicable, perform quality control checks, and deliver patient specimens when

applicable in order to provide optimal patient care.

7. Identifies ways to improve work processes and procedures or methods. Makes recommendations

to supervisor and/or nursing department for appropriate changes to improve effectiveness,

productivity, efficiency, and customer satisfaction that support the overall goals of the nursing unit,

the hospital and PHHS.

8. Takes responsibility for own education and professional growth by attending in-service sessions,

department meetings, workshops, and reading magazines or journals on nursing care. Integrates

knowledge gained into current work practices.

9. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the

patient care area. Develops effective internal controls that promote adherence to applicable

state/federal laws, and the program requirements of accreditation agencies and federal, state, and

private health plans. Seeks advice and guidance as necessary to ensure proper understanding.

Job Accountabilities

1. Identifies ways to improve work processes and improve customer satisfaction. Makes

recommendations to supervisor, implements, and monitors results as appropriate in support of the

overall goals of the department and Parkland.

2. Stays abreast of the latest developments, advancements, and trends in the field by attending

seminars/workshops, reading professional journals, actively participating in professional

organizations, and/or maintaining certification or licensure. Integrates knowledge gained into

current work practices.

3. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the

area. Develops effective internal controls designed to promote adherence with applicable laws,

accreditation agency requirements, and federal, state, and private health plans. Seeks advice and

guidance as needed to ensure proper understanding.

Parkland Community Health Plan (PCHP) prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.