IT App Systems - Team Lead- ServiceNow Admin certification required

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

Primary Purpose Responsible to be a resource to assist in the daily direction of a team of system analysts, including staff communication, development, planning, budgeting, and coordinating activities to ensure successful completion of assignments and optimal customer service.

Minimum Specifications

Education - Must have a Bachelor's degree. Prefer Bachelor's degree in Computer Science, Mathematics, Business Administration, or a related field.

Experience - Must have five (5) years of Applications experience in the relevant technology environment.

Equivalent Education and/or Experience - May have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above. Certification/Registration/Licensure - Prefer Epic application and/or Cogito certification(s) Required Tests for Placement

Skills or Special Abilities - Must be able to develop system specifications and decision flows, in the form of flow charts or equivalent techniques, from written business requirements. - Must be able to demonstrate a solid (everyday use) working knowledge of computer products depending upon the technical environment of the position. - Must be able to communicate both verbally and in writing with peers and senior personnel to fully understand tasks and responsibilities. - Must be able to demonstrate critical thinking skills. - Must demonstrate an understanding of patient data and the use of this data in a healthcare environment, as applicable. - Must demonstrate the ability to develop system configuration/modifications from detailed specifications. - Must be able to respond to verbal and/or written problems or requests from IT Management and external customers, with the ability to prepare evaluation or solutions to address the issue. - Must have knowledge of products such as word processing, spreadsheets and management of database tables in a PC environment. - May be subject to temporary reassignments to other managers, supervisors, teams and/or projects based upon the needs or priorities of the department. - Must have a working knowledge of assigned departmental and division operations including policies, personnel and budget management. - Must have effective verbal and written communication skills in working with a diverse group of analysts, managers, administrators, and external customers. - Must demonstrate honesty, humility, and be trustworthy. - Must approach the work environment in a spirit of empathy and work with others for excellent outcomes. - Must hold self and others responsible for performance excellence and welcome feedback and opportunities for improvement and growth. - Must value the unique and diverse experiences of others and treat everyone with kindness. - Must value the diversity of patients and colleagues at Parkland Health and strive to promote the dignity and voice of others.

Responsibilities 1. Responsible for organizing employees assigned specific projects and tasks, to ensure appropriate utilization of individual and group capabilities while providing optimal service. Mentors, counsels, and evaluates staff. Participates in the selection and orientation of new analysts. Ensures opportunity to further analysts¿ knowledge and skill is provided to assigned employees. Responsible for instructing, directing, and checking the work of other systems analyst/programming personnel as needed to ensure effective operations. 2. Formulates and defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of results. 3. Prepares detailed specifications from which programs will be written. 4. Designs, codes, tests, debugs, documents and maintains programs. 5. Responsible for completing assigned phases of a project, as designated. 6. Responsible for quality assurance reviews as needed to ensure quality applications. 7. Ensures the development of project plans and schedules for one or more phases to ensure that work is carried out in accordance with approved priorities and realistic timelines. 8. Ensure that programs are written in appropriate programming language, test conditions are prepared, and program testing is managed to validate that the program works per specifications. 9. Assists with the development and administration of the annual budget (capital, operating and payroll) to ensure that the team has the necessary funds to carry out established goals and objectives. Monitors charges and supplies, initiates orders and requisitions, and supervises capital improvements. 10. Assists with the development, implementation, and evaluation of annual goals and objectives for the team which are consistent with Parkland and division mission. 11. Serves as a technical and content resource and role model to ensure design and build meet the defined scope, objectives, and timeline of the project while providing a thorough and efficient solution. 12. Responsible for maintaining appropriate program and system documentation in accordance with department standards. Creates and maintains technical specifications and documentation of all programs and applications supported in order to ensure quality of information. 13. Supports senior personnel in defining and documenting business needs, and determining the manner in which alternative solutions are identified, communicated to and approved by clients. 14. Supports communicating and monitoring of employee compliance to IT Change Management processes, in addition to all HIPAA, regulatory standards and hospital procedures. 15. Responsible to assist in developing a collaborative team to ensure positive communication and productive working relationships with other IT teams and departments, as well as hospital customers and vendors representatives. 16. Models the Parkland ICARE values (Integrity, Collaboration, Compassion, Accountability, Respect, and Equity) in day-to-day activities.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.