Director Analytics and Benchmarking

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

Primary Purpose

Provides leadership for all activities related to Operations Data Services (ODS), one of Parkland Health’s federated analytics centers of excellence (COE), including, but not limited to (1) management oversight of data architects, developers, and project managers, (2) thought leadership with operational leaders to fulfill unmet data needs with sustainable solutions that are visually insightful and include benchmarking when appropriate, and (3) collaborating with Enterprise Data Services (EDS) for organizational data strategies.

Responsible for analyzing data to compare performance against industry standards or competitors, identifying areas for improvement, and helping develop strategies to enhance business performance.

Minimum Specifications

Education

• Bachelor’s degree in business administration, healthcare administration, or related discipline required.
• Master’s degree preferred.

Experience

Required:

• Seven (7) years of experience working with complex data sets and various data models in a clinical electronic health record (EHR) environment.
• Five (5) years of proven success building, implementing, and supporting EHR systems.
• Experience with structured query language (SQL) databases, such as MS SQL.
• Prior experience leading data and information governance forums focused on operational solutions.
• Experience implementing data models and expertise in managing interface development and application interoperability.
• Previous experience managing staff at multiple levels within a complex organization

Preferred:

• Epic EHR proficiency, including the use of utilities and reporting capabilities.
• Experience with business objects.
• Experience implementing reporting dashboards.
• Prior experience with “big data” (large volumes of complex data from structured, semi-structured, or unstructured sources).

Equivalent Education and/or Experience

• Seven (7) years of experience working in a comparable position within a complex healthcare organization may be considered in lieu of a bachelor’s degree.

Certification/Registration/Licensure

• Epic software certification and/or application proficiencies preferred.

Skills or Special Abilities

• Excellent verbal and written communication skills including the ability to communicate effectively and professionally across disciplines and with a variety of constituents as well as the ability to articulate complex information in understandable terms.
• Demonstrated ability to coach and influence for results.
• In depth knowledge of project planning, schedules, and budgets.
• Ability to prepare and evaluate complex datasets to align with enterprise data governance needs.
• Strong interpersonal and conflict resolution skills with the ability to establish and maintain effective working relationships with diverse groups across and beyond the organization.
• Strategic thinking and long-range planning skills with the ability to lead major organizational initiatives, accomplish results, and achieve measurable outcomes or goals.
• Ability to work in challenging situations involving competing interests, and high level-interdisciplinary groups.
• Excellent time management, attention to detail, organizational, and presentation skills with the ability to manage multiple demands and respond to rapidly changing priorities.
• Strong analytical, statistical, reporting, and problem-solving skills.
• Knowledge of regulatory requirements and standards applicable to the healthcare environment.
• Sound business acumen.
• Proficient Microsoft Office and computer skills. Ability to learn new software programs.
• Technical knowledge of client-server and web-based environments as well as comprehensive operational knowledge of healthcare applications and systems.

Responsibilities

Operations

• Responsible for leading the identification of disparate reporting groups and leading an effort to consolidate reporting efforts through the development of collaborative and mutually productive business processes.
• Assists in establishing enterprise data standards, including common terminology, definitions, formulas, and “source of truth”.
• Provides guidance and leadership to the division's report writers, ensuring reports and dashboards are properly maintained and resourced. Educates and transfers knowledge of data standards and governance methodology, tools, and reporting best practices across Parkland to ensure that all areas have access to necessary information. Mentors report writers and resources in successful data mining and its use.
• Provides subject matter expertise on data governance, mining, exchange management, and reporting.
• Directs operations and activities to ensure projects are prioritized and properly managed. This includes managing project timelines, budgets, resource forecasting, and effectively achieving the project goals and objectives.
• Partners with project sponsors and key stakeholders to develop and retrieve reports and information as needed.
• Stays abreast of the latest developments, advancements, and trends in the field of Data Governance by attending seminars/workshops, reading professional journals, and actively participating in professional organizations. Integrates knowledge gained into current work practices.

Strategy

• Responsible for proposing operational reporting strategies and data standards in conjunction with information technology (IT), analytics centers of excellence (COEs), and Parkland leadership.
• Develops data and report management long-term and short-term strategies and organizational development goals.

Regulatory

• Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact departmental operations. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal/state/private health plans. Seeks advice and guidance as needed to ensure proper understanding.
• Develop processes to maintain compliance with regulatory agencies and accrediting bodies. Ensures operations are carried out in compliance with these regulations.
• Works collaboratively with others to validate and sustain compliance with regulatory and accreditation standards.
• Conducts routine compliance audits identifying gaps and implementing remediation plans as necessary. Conducts data audits for integrity, accuracy, and efficiency.
• Works collaboratively with leadership and/or Compliance to investigate and respond to matters of concern or alleged violations taking corrective action as necessary.
• Provides timely and accurate responses to requests for information from regulatory agencies and accrediting bodies.

Fiscal Management and Operating Budget

• Operationally responsible for the financial performance of assigned area(s).
• Promote activities to achieve operational efficiency.
• Manage the approved budget through frequent and regular monitoring. Implement written action plans to address variances adjusting strategies as necessary to meet budgetary targets.
• Consider operational outcomes and financial implications when making recommendations to implement new programs or modify current programs.
• Manage staffing levels within established targets.

Talent Management

• Recruit and retain talent with a variety of backgrounds, skills, experiences, and viewpoints that reflect the communities we serve.
• Promote and support a culturally welcoming, inclusive, collaborative, and highly engaged work environment where everyone feels empowered to bring their full, authentic selves to work.
• Accountable for orientation, ongoing education and training, and competency verification for all employees.
• Ensure Human Resource metrics (i.e., retention, vacancy, engagement) meet established targets. Utilize workforce metrics to monitor, identify, and respond to workforce trends.
• Annual performance appraisals are completed timely.
• Conduct regular meetings, inform team of changes in policy or procedure, and provide information regarding overall strategy and direction of the organization.
• Mentor, coach, and support direct reports with building teamwork, professional development, and education to achieve optimal performance and develop talent.
• Ensure employee engagement survey participation rates and results meet established targets.
• Mandatory requirements are completed timely by employees.
• Required licensure, certification, and/or registry are current and in good standing for all employees.
• Employee performance is monitored and managed. Consult with the Office of Talent Management as appropriate regarding employee performance concerns and disciplinary action.

Professional Accountability

• Acts with the highest integrity and ethical standards while adhering to Parkland's Mission, Vision, and Values.
• Adheres to organizational and department policies, procedures, and guidelines.
• Completes assigned training, self-appraisal, annual health screening and other mandatory requirements timely.
• Attends required meetings and events.
• Recognizes and communicate ethical and legal concerns through the established channels of communication.
• Demonstrates accountability and responsibility by independently completing work, including projects and assignments on time, and providing timely responses to requests for information.
• Maintains confidentiality at all times.
• Performs other work as requested that is reasonably related to the employee’s position, qualifications, and competencies.

Job Accountabilities

1. Identifies and analyzes the design of jobs, work processes, workflows, etc. for the area and implements appropriate changes to improve effectiveness, productivity, and efficiency that support the overall goals of the department and Parkland.
2. Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
3. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.
4. Develops and monitors annual budgets that ensure the department has the necessary funds to carry out the goals and objectives that have been established for the department.
5. Develops, implements, monitors, and revises annual goals and objectives for the department that support the missions and objectives of Parkland.
6. Selects, trains, schedules, motivates, supervises, and evaluates employees making recommendations for disciplinary actions up to and including termination, to ensure maximum utilization of individual and group capabilities. Ensures that assigned employees receive opportunities to further their knowledge.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.