DEI Program Manager

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

Primary Purpose

The Diversity, Equity, and Inclusion Program Manager works closely with the Director of Diversity, Equity, and Inclusion (DEI) to manage and execute Parkland’s strategic priorities for DEI. The Program Manager assists, develops, and manages programs, services and initiatives designed to enhance DEI initiatives, achieve community health strategic goals, improve cultural competency of staff and care teams, and participate in civic and community networking.  The DEI Program Manager provides guidance and support to Parkland departments to further evolve and promote Parkland’s commitment to DEI.

Minimum Specifications

Education

• Must have a bachelor’s degree in business administration, human resources management, or a related field.

Experience

• Must have five (5) years of progressive experience in the area of Diversity, Equity, and Inclusion.
• Must have three (3) years of relevant work experience in program/project management.
• Must have three (3) years of experience developing and leading successful employee resource group programs.
• Previous experience leading Diversity, Equity, and Inclusion team engagements with senior leaders and teams, including human resource business partners.

Equivalent Education and/or Experience

• May have an equivalent combination of education and experience to substitute for both the education and the experience requirements.

Certification/Registration/Licensure

• DEI Certificate or Certification required (or must obtain within 24 months of placement in the role).
• Project Management Certification desired.

Skills or Special Abilities

• Must be able to develop and implement workforce diversity, equity, and inclusion initiatives.
• Must be able to facilitate learning interventions.
• Must have exposure to design and implementation of high potential development programs and succession planning.
• Must be able to galvanize organizational leaders around inclusion as a business lever.
• Must be adept in the use of the Microsoft Office suite software.
• Must be a builder and innovator.
• Must be a driver for results.
• Must have excellent written and verbal communication skills, including presentation/facilitation skills.
• Strong professional presence
• Collaborative and team-oriented: able to effectively work across global cultures and partner with business leaders.
• Ability to work in a fast paced and demanding environment.
• Detail-oriented

Responsibilities

1. Manages Diversity, Equity, and Inclusion (DEI) Programs to include executing initiatives to drive a culture of diversity, equity, and inclusion. Collaborates with system leaders and their teams to ensure an impactful implementation of such strategy.
2. Provides professional support along with the Director of DEI to develop, implement, and facilitate online and instructor led professional development programs and activities that incorporate technology and experiential learning for a system wide audience.
3. Provides expertise and guidance, coaching, mentoring and coordination for cultural competence education as defined in the Enhanced National Culturally and Linguistically Appropriate Services (CLAS) in Health and Healthcare.
4. Coordinates with other departments on DEI related initiatives including job fairs, health fairs, benchmarking assessments, surveys, and competitive and marketplace research on DEI trends.
5. Partners in executing workforce DEI strategies.
6. Leads and/or co-leads team effectiveness engagements including diagnosis, design, intervention, and evaluation with a focus on enhancing employee engagement and patient satisfaction.
7. Assist to develop, implement, and oversee Employee Resource Groups (ERGs) to increase employee engagement, market awareness, and their impact on business.
8. Works with internal stakeholders to monitor and analyze trends e.g., geo-map or hot-spot geographic areas with a high density of morbidity and high readmission rates, identify social determinants of health, and provide timely information on individuals and groups for whom quality improvement or other interventions can be directed.
9. Stays abreast of the latest developments, advancements, and trends in the field of DEI by attending seminars/workshops, reading professional journals, and actively participating in professional organizations. Integrates knowledge gained into current work practices.
10. Serves as a liaison between Parkland and external stakeholders through communication, as well as serving on committees.
11. Assures the quality of educational offerings through the creation and implementation of evaluation processes. Assists in creating measurement systems to track outcomes of initiatives and programs.
12. Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the DEI department. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.
13. Oversees and manages the production of brochures, newsletters and internal/external website content relating to Parkland’s diverse and inclusive initiatives.
14. Performs other duties as assigned.

Job Accountabilities

1. Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
2. Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
3. Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.