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Customer Service Representativ-PFS

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Date: May 12, 2019

Location: Dallas, TX, US

Company: Parkland Health and Hospital System

Job Req ID: 111885

Looking for your next opportunity? If so, choose Parkland and discover what a meaningful job feels like. Whether you work directly with patients or use your talent to support our care, you’ll be part of a team that’s providing valuable health services to Dallas County residents. And here, you’ll have the opportunity to put all your skills to work, and the support to grow and advance in your job and your field. Step into a career that will make a substantial difference for our patients—and for you. We blend cultures, talents, and experience into an exemplary health and hospital system.  Parkland has earned distinction as one of America’s Best Hospitals by U.S News and World Report every year since 1994.


Responds to written and telephone inquiries to answer customer questions, correct errors, document new information, and ensure the accuracy of patient financial accounts.



-Must have three years of experience in a hospital or physician business office.
-Must have two years of customer service experience in a medical business office.

Equivalent Education and/or Experience:


Skills or Special Abilities:
-Must demonstrate ability to type 20 wpm with a maximum of 3 errors.
-Must be able to demonstrate a working knowledge of personal computers and other standard office equipment.
-Must have knowledge of billing, managed care programs, and State/Federal programs.
-Must have working knowledge of medical software.
-Must demonstrate a positive demeanor, good verbal and written communication skills, and be professional in both appearance and approach.
-Must be able to communicate effectively with patients, families, government entities, insurance companies, and Parkland staff.
-Must be able to solve problems within the guidelines of established policies and procedures.
-Basic medical terminology knowledge preferred.
-Bilingual skills preferred.



Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Medical, Healthcare

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