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Customer Access Rep I

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Date: Dec 7, 2018

Location: Dallas, TX, US

Company: Parkland Health and Hospital System

Job Req ID: 91138

Looking for your next opportunity? If so, choose Parkland and discover what a meaningful job feels like. Whether you work directly with patients or use your talent to support our care, you’ll be part of a team that’s providing valuable health services to Dallas County residents. And here, you’ll have the opportunity to put all your skills to work, and the support to grow and advance in your job and your field. Step into a career that will make a substantial difference for our patients—and for you. We blend cultures, talents, and experience into an exemplary health and hospital system.  Parkland has earned distinction as one of America’s Best Hospitals by U.S News and World Report every year since 1994. PRIMARY PURPOSE

Schedules routine appointments for all Parkland patients in a manner that ensures optimal use of providers' time and patient satisfaction.


-Must have one year of medical office, business office, call center or customer service experience.

Equivalent Education and/or Experience:
-May have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above.

-Medical Terminology Course Certificate preferred.

Skills or Special Abilities:
-Must be able to type 20 words per minute with a maximum of 3 errors.
-Must be able to successfully pass Customer Service and Spelling tests with a minimum score of 80%.
-Must be able to communicate effectively with all hospital personnel, patients and visitors.
-Must be detailed oriented.
-Must be able to solve problems within the guidelines of established policies and procedures.
-Must demonstrate a positive demeanor, good verbal and written communication skills, and a professional appearance and approach.
-Bilingual skills preferred.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Medical, Healthcare

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