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Appointment Coordinator Radiology

Date:  Nov 25, 2021
Location: 

Dallas, TX, US

Category:  Clerical and Administrative Jobs
Job Type:  Day
Requisition ID:  563488

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

PRIMARY PURPOSE

Performs clerical duties of intermediate difficulty to coordinate appointments within an electronic health record system. This role maintains abandon call rate and queue time targets for the department call center. Upholds departmental and hospital procedures, policies and practices to provide the best service possible

 

MINIMUM SPECIFICATIONS

Education

- High School diploma or GED.

 

Experience

- Must have three (3) years of clerical experience in an office or customer service environment, preferably in a job-related field.

 

Equivalent Education and/or Experience

- May have an equivalent combination of education and/or experience to substitute for the experience requirements.

 

Certification/Registration/Licensure

- None

 

Required Tests for Placement

- Must be able to successfully pass a General Computer Skills test and Alpha/Numeric Filing test with a minimum score of 80%.

 

Skills or Special Abilities

- Must be able to utilize required software for assigned department.

- Must be detailed oriented, demonstrate a positive demeanor, good verbal and written communication, and a professional appearance and approach.

- Must be able to communicate effectively with patients, families and hospital staff demonstrating tact and diplomacy skills.

- Must be able to solve problems within the guidelines of established policies and procedures.

- Must be able to demonstrate patient centered/patient valued behaviors.

- Must be self-directed and capable of priority setting and problem solving.

- Must be able to use sound judgment in making complex decisions.

- Bilingual skills preferred. 

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Clerical, Radiology, Patient Care, Healthcare Administration, EMR, Administrative, Healthcare